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Terms of Service

The terms and conditions that govern your use of Caseway. Please read carefully before using our platform.

Caseway Terms of Service

Effective Date: February 7, 2026 (supersedes all prior versions)

1. Acceptance of Terms

These Terms of Service (the “Terms” or this “Agreement”) constitute a binding agreement between Caseway and you, the user or the organization you represent (“you” or “Customer”).

By accessing or using the Caseway platform or services, or by clicking “Accept” where that option is provided, you agree to be bound by these Terms. If you are accepting on behalf of a company or other entity, you represent that you have the authority to bind that entity to this Agreement. If you do not agree with these Terms, you must not use the Caseway platform.

Eligibility: You affirm that you are at least the age of majority in your jurisdiction (18 years or older in most regions) and, if you are using Caseway on behalf of an organization, that the organization is duly formed and in good standing. You may not use the platform if you are barred from doing so under applicable laws or have been suspended by Caseway in the past.

2. Definitions

For the purposes of this Agreement, the following terms have the meanings set forth below:

  • “Platform” or “Service” means Caseway's AI-powered legal research and document automation software-as-a-service, including all associated websites, applications, and tools provided by Caseway.
  • “Content” refers collectively to Input and Output. “Input” means any data, text, documents, questions, or other information that you or your Users (as defined below) provide or upload to the Platform. “Output” means any text, summaries, analyses, or other materials generated by the Platform in response to the Input.
  • “User” means any individual authorized by you to use the Platform under your account, including your employees or independent contractors.
  • “Customer Data” means any data, information, or material (including Input and any User-provided documents) that you or your Users submit to the Platform, including any content saved in a Caseway data room or similar storage feature.
  • “Third-Party Services” means any third-party software, data sources, large language models (LLMs), or services that the Platform may utilize or integrate with in providing the Output or other functionalities.

Other capitalized terms may be defined elsewhere in this Agreement. Any references to “including” or “e.g.” are illustrative and do not imply limitation.

3. Description of Services and No Legal Advice

Purpose of the Platform: Caseway provides an AI-assisted legal research and document automation platform intended to help legal professionals and members of the public find and summarize legal information efficiently. The Platform can generate summaries of court decisions, legal analyses, and other content based on your Input. The services and Content are provided for informational purposes only to assist in legal research and drafting.

No Attorney-Client Relationship or Legal Advice: Caseway is not a law firm and does not provide legal advice. Your use of the Platform does not create an attorney-client relationship with Caseway. While Output may relate to legal matters, it is general information generated by AI and not a substitute for professional legal counsel.

You acknowledge that any Output is not intended to and does not constitute formal legal advice. You agree not to rely on the Output as legal advice for any course of action without first obtaining advice from a duly licensed attorney in the relevant jurisdiction. Caseway disclaims all responsibility and liability for any actions you take or fail to take based on Output.

Accuracy and Use of Output:The Caseway Platform strives to provide useful and current information; however, no representation or warranty is made that any Content is complete, accurate, reliable, or up-to-date. AI technologies like LLMs use statistical patterns and may produce incorrect or irrelevant information. Outputs are generated on an “as is” basis and might occasionally be incorrect, incomplete, or contain errors. You are solely responsible for reviewing and verifying the accuracy and appropriateness of any Output before using it in any legal matter. Always confirm that the sources and citations provided in any Output accurately support the statements made.

No Attorney-Client Privilege: Because you are not receiving legal advice from Caseway, information you input into the Platform is not protected by any attorney-client privilege or work product doctrine. Do not input confidential or sensitive information unless you have the right to do so and accept that it will not be legally privileged.

4. User Accounts and Security

Account Registration: You may need to create an account to use certain features of the Platform. You agree to provide truthful, current, and complete information when registering, and to update this information promptly if it changes. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Use:Accounts are meant to be used by the specific individual or entity to whom they are issued. You must not share login credentials with unauthorized persons or attempt to use another user's account. If you are an organization, you are responsible for ensuring that each User of your account abides by these Terms. You will promptly notify Caseway of any suspected unauthorized access to or use of your account.

Account Security: Caseway employs industry-standard security measures to protect the Platform; however, you acknowledge that no system is completely secure. You are responsible for the security of any systems, devices, or networks that you use to access the Platform. If you become aware of any security breach or unauthorized use of your password or account, you must notify Caseway immediately.

Caseway reserves the right to suspend or disable any account that it reasonably believes has been compromised, is being used by an unauthorized person, or is being used in violation of these Terms.

5. User Obligations and Acceptable Use

You agree to use the Caseway Platform only for lawful purposes and in compliance with these Terms. Without limiting the generality of the foregoing, you and your Users shall not:

  • Illegal or Unpermitted Use: Use the Platform in any manner that violates any applicable law or regulation (including privacy laws, intellectual property laws, export control laws, and laws against hacking or cybercrimes). This includes not uploading or inputting any content that is defamatory, obscene, harassing, infringing, or otherwise unlawful.
  • Unauthorized Access:Attempt to gain unauthorized access to the Platform or its related systems or networks, or probe, scan, or test the vulnerability of any Caseway system or network without Caseway's express authorization. You will not circumvent or disable any security or technical features of the Platform.
  • Misuse of Service: Misuse the Platform by introducing malware, viruses, worms, or any other harmful code, or by engaging in any activity that interferes with or disrupts the integrity or performance of the Platform. You will not use any automated means (such as bots or scripts) to extract or scrape data or Content from the Platform.
  • Reverse Engineering: Copy, modify, decompile, reverse engineer, or otherwise attempt to derive source code or underlying algorithms of any part of the Platform (except to the limited extent that applicable law permits such acts despite a contractual prohibition).
  • Intellectual Property Violations:Upload, transmit, or otherwise provide any content or data that you do not have the right to use or that infringes any third party's patent, copyright, trademark, trade secret or other proprietary rights. You represent and warrant that you have obtained all necessary rights and consents to provide any Customer Data to Caseway and to allow Caseway to process it according to this Agreement. This means, for example, that if you upload documents or data, you either own those materials or have permission from the owner for our Platform to use and analyze them.
  • Personal Data Restrictions:While Caseway is designed not to retain personal data (see Privacy Policy), you agree not to intentionally upload any highly sensitive personal information (such as individuals' health information, financial account numbers, social insurance numbers, or other sensitive personal identifiers) unless it is necessary and you have obtained all required consents. Caseway is not HIPAA or PCI-DSS certified; do not use the Platform to process protected health information or payment card data.
  • Competing Services:Use the Platform to develop or improve a competing product or service, or permit any third party to access the Platform for the purpose of building or enhancing a competitor. You will not resell the Service or make it available to any third party as a service bureau or otherwise, without Caseway's prior written consent.

You are responsible for any violation of the above obligations by any person who accesses the Platform using your account or on your behalf. Caseway reserves the right to investigate and/or terminate your account without refund of any fees if you violate the above rules, and may cooperate with law enforcement authorities in prosecuting users who violate the law.

6. Intellectual Property Rights

Ownership of the Platform:Caseway and its licensors retain all right, title, and interest in and to the Platform and all software, databases, algorithms, models, trademarks, trade names, logos, content, and other materials used to provide the Service (collectively, “Caseway Materials”). All Caseway Materials are protected by intellectual property laws. No rights or licenses are granted to you under this Agreement other than the limited right to use the Platform in accordance with these Terms. You will not remove, alter, or obscure any copyright, trademark, or other proprietary notices on the Platform or any Output.

Your Content: As between you and Caseway, you retain all rights to your Customer Data and Input. Caseway does not claim ownership of your original works or documents that you upload to the Platform. You grant Caseway a non-exclusive, worldwide, royalty-free license to use, reproduce, process, transmit, and display your Input and Customer Data, but solely for the purpose of operating the Platform and providing the services to you, and as otherwise necessary to comply with applicable law or a valid legal order.

This license allows Caseway to, for example, feed your prompts and documents into its AI models to generate the Output, and to store any information you choose to save in your account. Caseway will not use your Input or Customer Data to train public AI models and will not share your Customer Data with any third-party except as needed to provide the Service (e.g., secure cloud processing or as required by law), in accordance with our Privacy Policy and Section 7 (Confidentiality) below.

Output License:Subject to your compliance with these Terms and to Caseway's rights in the Caseway Materials and any underlying AI models, Caseway grants you a worldwide, royalty-free license to use, reproduce, and adapt the Output generated by your lawful use of the Platform for your internal business or personal purposes. This license to Output includes the right to copy and incorporate the AI-generated content into your own work product (such as legal memos or contracts), provided that you are responsible for reviewing such Output as described in Section 3 and ensuring it is fit for your intended use.

You acknowledge that Output may include or be derived from public domain legal sources (such as court decisions or statutes) or information provided in your Input; to the extent any Output is not subject to your or third-party intellectual property rights, you are free to use it. However, you agree not to assert any ownership or intellectual property claim against Caseway or its providers over the form, structure, or arrangement of the information in the Output (for example, you cannot claim ownership of the way the AI organized publicly available case law in a summary). If you provide the Output to third parties (e.g., in a client advice letter or brief), you remain solely responsible for the content and accuracy of that Output.

Feedback:If you choose to provide any suggestions, ideas, enhancement requests, or other feedback to Caseway regarding the Platform (“Feedback”), Caseway is free to use and implement such Feedback without any compensation or obligation to you. You agree that any Feedback you provide is not confidential and that Caseway may use it to improve its products and services, including by incorporating it into the Platform. (In legal terms: you grant Caseway a perpetual, irrevocable, sublicensable license to exploit the Feedback for any purpose.) Caseway appreciates Feedback but is not required to act on it.

7. Confidentiality and Privacy

Confidential Information: “Confidential Information” means any non-public information disclosed by one party (“Discloser”) to the other (“Recipient”) in connection with the use of the Platform that is either designated as confidential or should reasonably be understood to be confidential given the nature of the information and the context of disclosure. Your Customer Data (including any non-public documents you upload) is your Confidential Information. The Caseway software, algorithms, pricing, and any non-public technical or business information about Caseway's services are Confidential Information of Caseway.

However, Confidential Information does not include information that (i) is or becomes publicly available without breach of this Agreement, (ii) was already in the Recipient's possession without obligation of confidentiality, (iii) is independently developed by the Recipient without use of or reference to the Discloser's Confidential Information, or (iv) is obtained from a third party who has the right to provide it without breaching any confidentiality obligation.

Confidentiality Obligations:Each Recipient agrees to use the Discloser's Confidential Information solely for the purposes of this Agreement (i.e., to provide or use the Platform) and not to disclose it to any third party except to those of its employees or contractors who need to know it for that purpose and who are bound by confidentiality obligations at least as protective as these Terms.

Recipient shall protect the Discloser's Confidential Information using the same degree of care that it uses to protect its own similar confidential information, but in no event less than reasonable care. If the Recipient is required by law or court order to disclose Confidential Information, it shall give prompt notice (if legally permitted) to the Discloser and cooperate in any reasonable effort to limit or prevent such disclosure.

Privacy Policy:Caseway's Privacy Policy (available on our website) describes in detail how we collect, use, and protect personal information and data. By using the Platform, you acknowledge that you have read the Privacy Policy. Among other things, you understand that Caseway employs a “zero-retention” policy for Customer Data by default – we do not store session content, uploaded documents, search queries, or prompts except temporarily as needed to generate Output, unless you explicitly choose to save data in your account. Any personal information that you do provide or that is included in your Customer Data will be handled in accordance with our Privacy Policy and applicable law. Caseway will comply with applicable data protection laws in its handling of personal data and will not use Customer Data except as permitted by these Terms, the Privacy Policy, or as you instruct. In the event of any conflict between these Terms and the Privacy Policy with respect to personal data handling, the Privacy Policy will govern.

(For additional details on our data handling commitments (including data security measures and confidentiality practices), please refer to our Statement of Confidentiality, which provides more technical and legal information on how Caseway protects Customer Data.)

8. Third-Party Services and Dependencies

The Platform may rely on or incorporate Third-Party Services, including third-party LLMs or data sources, to function. You acknowledge that Caseway has no ultimate control over the operation, availability, or accuracy of Third-Party Services. For example, Caseway's AI engine may rely on underlying models or APIs provided by third-party AI vendors, and it may reference external legal databases or sources. Such third-party components are provided “as is” and “as available,” without any warranty by Caseway. Caseway is not liable for any failures or faults attributable to third-party components, such as an outage in a cloud service, an error by an AI model, or inaccuracy in data provided by an external source.

Caseway may replace, update, or disable Third-Party Services incorporated in the Platform at any time. You agree that the unavailability or modification of any Third-Party Service (including, for example, if a third-party AI model is discontinued or changed) does not entitle you to any refund or relief from your obligations, provided that the core functionality of the Platform remains substantially as described in our documentation.

When using Third-Party Services through the Platform, you may be subject to the terms and policies of those third parties (for instance, open source licenses or API terms). While Caseway does not resell your data to third parties, by necessity some of your Input may be processed by third-party AI engines under Caseway's contract with those providers. Caseway will ensure that such processing is subject to appropriate confidentiality and data protection obligations, but Caseway disclaims any liability arising from the acts or omissions of third-party providers.

9. Fees and Payment (if applicable)

(This Section applies if you have subscribed to a paid plan or otherwise owe fees for using the Platform.)

Fees: The fees for using Caseway (such as subscription fees or usage-based charges) are as presented at the time of your order or subscription. If you are using a free version or trial, you may not be charged fees initially, but Caseway reserves the right to introduce fees for new features or continued use with notice to you. All fees are stated in Canadian dollars (CAD) unless otherwise specified and are exclusive of applicable taxes.

Payment Terms: Fees are due at the times and by the methods specified (e.g., monthly or annual billing, paid via credit card or invoice). You agree to provide a valid payment method and authorize Caseway (or its payment processor) to charge the applicable fees to that method. If your payment method fails or your account is past due, Caseway reserves the right to suspend or terminate your access to the Platform, in addition to any other remedies. Late payments may incur interest at the rate of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower, from the due date until paid.

Taxes:You are responsible for any sales, use, value-added, withholding, or similar taxes or duties applicable to your purchase of the services (except taxes on Caseway's income). If Caseway is required to collect or pay any such taxes, those amounts will be added to your bill. You agree to pay or reimburse Caseway for all such taxes and duties (excluding taxes based on Caseway's net income). If you claim a tax exemption, you must provide us with valid tax exemption documentation.

No Refunds: Except as expressly provided otherwise in these Terms or required by law, all fees are non-cancellable and non-refundable. For example, if you cancel your subscription in the middle of a billing period, you will not receive a pro-rated refund for the remaining period.

Caseway may offer a refund or credits in extraordinary circumstances (e.g., prolonged unavailability of the service due to our fault), but this is at our discretion. Any disputes about charges must be raised in good faith within 30 days from the date of the charge; otherwise, you waive that dispute.

10. Warranty Disclaimers

As-Is Service:Except as explicitly provided in these Terms, Caseway provides the Platform and all Content “as is” and “as available,” without any representations or warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, Caseway specifically disclaims all implied warranties or conditions of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. Caseway does not warrant that the Platform will meet your requirements or that operation of the Platform will be uninterrupted, timely, secure, or error-free. We do not warrant the accuracy or reliability of any Output or other information obtained through the Platform. You assume all risk as to the quality and performance of the Platform and the accuracy of the Output.

AI and Data Limitations:You acknowledge that the Platform's use of AI involves probabilistic predictions and pattern analysis, which have inherent limitations. Caseway does not guarantee that: (a) the Output will be correct, complete, or suitable for your purposes; (b) the Platform will be free of vulnerabilities or immune from malicious attack, though we take industry-standard measures to secure it; (c) any errors or defects in the Platform will be corrected; or (d) any particular legal result or outcome will be obtained through use of the Platform. You are solely responsible for how you use the Output, including any decisions or actions you take based on it.

Not Legal Advice (reiterated):Caseway expressly disclaims any liability for actions taken or not taken based on Output or other Content – using the Platform does not guarantee any legal result and should not replace your own professional judgment. Always consult a qualified lawyer for advice on any legal decision.

Third-Party Materials: Any Third-Party Services, data or content (including legal citations or authorities) that the Platform uses or provides are the responsibility of the respective third-party providers. Caseway makes no warranty as to the accuracy, availability, or lawfulness of any information or service provided by third parties. For example, if the Platform provides a link or citation to a court decision or external website, Caseway is not responsible for the content or accessibility of that external resource.

Jurisdictional Use: Caseway makes no guarantee that the Platform is appropriate or available for use in every jurisdiction. If you access or use the Platform in a jurisdiction that imposes additional legal obligations or where the Platform is illegal, you do so at your own risk and are responsible for compliance with local laws.

Some jurisdictions do not allow the exclusion of certain warranties. Nothing in this Section is intended to limit any rights you may have which may not be lawfully excluded. In such event, our liability will be limited to the fullest extent permitted by applicable law.

11. Limitation of Liability

Indirect Damages: To the fullest extent permitted by law, in no event will either party be liable to the other for any indirect, consequential, special, incidental, punitive, or exemplary damages of any kind, or for any loss of profits, loss of revenue, loss of business opportunity, loss of data, business interruption, or procurement of substitute services, arising out of or in connection with this Agreement or the use of or inability to use the Platform, even if advised of the possibility of such damages. This exclusion includes any damages caused by third-party service failures, errors in Output, or unauthorized access or data breaches (except to the extent such breach is caused by our gross negligence or willful misconduct, in which case see Section 12 below for possible remedies under indemnification).

Cap on Liability:To the fullest extent permitted by law, each party's total cumulative liability to the other under this Agreement (from all causes of action and all theories of liability) is limited to the greater of: (a) the total amount of fees that you have actually paid to Caseway for use of the Platform in the 12 months immediately preceding the event giving rise to liability, or (b) CAD $500. If you have paid nothing (for example, if you are on a free trial or free tier), Caseway's total liability for all claims will not exceed CAD $500. This overall cap on liability applies collectively to Caseway, its affiliates, officers, employees, agents, suppliers, and licensors.

For clarity, Caseway's aggregate liability for all claims will not exceed the amounts you paid in the last twelve months before the claim arose (or $500, whichever is higher), and your aggregate liability to Caseway is similarly limited to the fees paid by you in that period or $500, whichever is higher.

Exceptions:The limits in this Section 11 (Limitation of Liability) do not apply to: (i) your payment obligations under this Agreement; (ii) your liability for violation of Caseway's intellectual property rights or misuse of the Platform (for which you may be liable without cap, up to the extent of actual damages or relief required); (iii) either party's indemnification obligations under Section 12; or (iv) liability for fraud, gross negligence, or willful misconduct which cannot be limited under applicable law. However, to the extent permissible, such liabilities will still exclude indirect damages and be limited to an amount no greater than two times the cap stated above.

Basis of Bargain: You acknowledge that Caseway has set its fees and made the Platform available in reliance on the disclaimers of warranty and limitations of liability set forth in these Terms, and that these provisions allocate risk between the parties and form an essential basis of the bargain between us. You agree that these limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such a case, the above limitations will apply to the maximum extent permitted by law.

12. Indemnification

12.1 Indemnification by Caseway.

Caseway will defend you (the Customer) against any claim by an unaffiliated third party alleging that the Caseway Platform, as provided by Caseway and used in accordance with these Terms, directly infringes that third party's valid copyright, patent, or trademark rights, or misappropriates a third party's trade secret (an “IP Claim”). Caseway will indemnify you against any damages, costs, and reasonable attorneys' fees finally awarded by a court or included in a settlement approved by Caseway, to the extent arising from such IP Claim. In the event of any such claim, Caseway may, at its option: (a) modify the Platform or replace the infringing component to avoid the infringement (while maintaining substantially equivalent functionality); (b) obtain a license for you to continue using the affected service; or (c) if neither (a) nor (b) is feasible on commercially reasonable terms, terminate your use of the affected service (with a pro-rated refund of any prepaid fees for the terminated portion of the subscription).

Exclusions:Caseway's obligations above do not apply to the extent the IP Claim arises from: (i) your or your Users' misuse of the Platform or use in violation of these Terms; (ii) any modification or alteration of the Platform not provided or authorized by Caseway; or (iii) use of the Platform in combination with data, software, hardware, or other technology not supplied by Caseway (including any Input or content provided by you or third parties). Caseway has no liability for claims of infringement resulting from your breach of this Agreement or from any content or materials you provide. This Section 12.1 states Caseway's entire liability, and your exclusive remedy, for any claim of intellectual property infringement related to the use of the Caseway Platform.

12.2 Indemnification by Customer.

You agree to defend, indemnify, and hold harmless Caseway and its affiliates, and their officers, directors, employees, and agents (the “Caseway Parties”), from and against any and all claims, liabilities, losses, damages, judgments, awards, costs, and expenses (including reasonable legal fees) arising out of or related to any third-party claim or proceeding (including government investigations or enforcement actions) that arises from: (a) your use of the Platform in violation of these Terms or applicable law (including any use by your Users that would breach these Terms if done by you); (b) your Customer Data or Input, including any allegation that content you or your Users provided infringes or misappropriates a third party's intellectual property or privacy rights, or violates any law; (c) your breach of any representation, warranty, or other provision of these Terms; or (d) your gross negligence or willful misconduct in using the Platform. You further agree to indemnify the Caseway Parties for any fines or penalties imposed due to your use of the Platform in a manner not permitted by these Terms or by law.

12.3 Indemnification Procedure.

The party seeking indemnification (the “Indemnified Party”) shall promptly notify the other party (the “Indemnifying Party”) in writing of any claim for which it seeks indemnification, provided that failure to give prompt notice only relieves the Indemnifying Party of its responsibility to the extent its defense is materially prejudiced by the delay. The Indemnifying Party shall have sole control of the defense and all related settlement negotiations for any claim that it is obligated to indemnify, provided that: (i) the Indemnified Party may participate with its own counsel at its own expense, and (ii) the Indemnifying Party will not settle any claim in a manner that admits fault or liability of the Indemnified Party or imposes any non-monetary obligation on the Indemnified Party without that party's prior written consent (such consent not to be unreasonably withheld). The Indemnified Party shall reasonably cooperate at the Indemnifying Party's expense in the defense of such claim.

If the Indemnifying Party, after reasonable notice, fails to assume the defense of an indemnified claim, the Indemnified Party may assume such defense and the Indemnifying Party will be liable for all costs and expenses paid or incurred in connection with such defense. The Indemnification obligations hereunder are in addition to any rights or remedies that the Indemnified Party may have at law or in equity.

13. Term and Termination

Term:This Agreement is effective as of the date you first accept it (either by clicking acceptance or by using the Platform) and will remain in effect until terminated as provided herein. If you have subscribed to a paid plan, you may have agreed to an initial subscription term (e.g., one year) and renewal terms as stated in your order or subscription. In such cases, “Term” refers to the subscription period (initial and any renewal periods).

Termination by You: You may stop using the Platform at any time. If you wish to terminate this Agreement and your account, you may do so by providing written notice to Caseway (or by using any account cancellation feature in the Platform, if available) and discontinuing all use of the Platform. If you terminate a subscription before the end of its current term, no refund will be provided for the remaining period (unless required by law or explicitly provided otherwise in an Order or another agreement with Caseway).

Suspension or Termination by Caseway: Caseway may suspend your access to the Platform or particular features immediately and without notice if we, in good faith, believe that: (a) you are using the Platform in a manner that violates these Terms or that is likely to cause harm to Caseway, other users, or third parties (e.g., security breaches, abusive behavior, or violation of law); (b) there is suspected fraudulent, illegal, or unauthorized activity in your account; or (c) you fail to pay any applicable fees when due. Caseway will use reasonable efforts to provide notice and an opportunity to cure the breach, if practicable depending on the nature of the issue.

Caseway may terminate this Agreement (and your account) upon written notice to you if you materially breach these Terms and fail to cure such breach within thirty (30) days after Caseway provides notice of the breach (or immediately if the breach is incapable of cure or if you repeatedly breach the Terms). Additionally, Caseway may terminate this Agreement for convenience by providing at least 30 days' advance notice to you; in such case, if you have prepaid for a subscription, we will refund any pre-paid fees on a prorated basis for the remaining unused portion.

Effect of Termination: Upon termination of this Agreement for any reason, your rights to access and use the Platform will immediately cease, and you must stop using the Platform. Any licenses granted to you by Caseway under these Terms will end. You will remain responsible for all fees and charges you have incurred up to the date of termination. Caseway will have no obligation to maintain or provide any of your Customer Data or Output after termination, and may thereafter (unless legally prohibited) delete all Customer Data in its systems or otherwise in its possession, except for any data we are obligated to retain for legal compliance or reasonable business records. We recommend that you export or save any important Output or data prior to terminating your account.

Survival:The following Sections (and any provisions which by their nature should survive termination) shall survive any expiration or termination of this Agreement: Sections 3 (No Legal Advice and Disclaimers about Output), 6 (Intellectual Property Rights) (with respect to restrictions and our ownership), 7 (Confidentiality), 8 (Third-Party Services), 10 (Warranty Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Term and Termination – effect and survival), 14 (Governing Law & Dispute Resolution), and 15 (Miscellaneous). Termination shall not affect any rights or liabilities that accrued prior to termination.

14. Governing Law & Dispute Resolution

Governing Law: This Agreement and any disputes or claims arising out of or relating to this Agreement or the use of the Platform shall be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, excluding any conflict of laws principles that would direct the application of the laws of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Mandatory Mediation and Arbitration: The parties agree that any dispute, controversy, or claim arising out of or in connection with this Agreement, or the breach, termination, or validity thereof, shall first be submitted to mediation. The mediation shall be conducted in Vancouver, British Columbia, in English, and administered by the ADR Institute of British Columbia (ADRBC) or a similar reputable mediation service pursuant to its applicable mediation rules. The parties shall attempt in good faith to resolve the dispute through mediation within 30 days (or such longer period as they may agree) after the issuance of a notice requesting mediation.

If any dispute remains unresolved after mediation, or if either party refuses to participate in mediation, the dispute shall be finally resolved by binding arbitration. The arbitration shall be administered by the ADR Institute of British Columbia (or, if unavailable, the ADR Institute of Canada) under its National Arbitration Rules, and judgment on the arbitral award may be entered in any court of competent jurisdiction. The arbitration will be heard and decided by a single arbitrator (to be agreed by the parties, or failing agreement, appointed in accordance with the applicable rules).

The place of arbitration shall be Vancouver, British Columbia, and the language of the arbitration shall be English. The arbitrator shall have the authority to award any relief that a court of law could grant, consistent with the limitations and exclusions of these Terms.

Interim Relief: Notwithstanding the above, either party may apply to a court of competent jurisdiction for interim or provisional measures, including injunctions or other equitable relief, as necessary to protect its interests or enforce its rights pending the outcome of mediation or arbitration. Seeking any such interim relief will not be deemed a waiver of the obligation to mediate or arbitrate.

Individual Proceedings Only:You and Caseway agree that any dispute resolution proceedings (whether in arbitration or court) will be conducted only on an individual basis and not in a class, consolidated, or representative action. You further agree to waive any right to a jury trial in any action or proceeding arising from or related to this Agreement. Class action relief is waived by both parties – any claim must be brought in the respective party's individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

If the class action waiver in this Section is adjudged to be unenforceable, then the entirety of the agreement to arbitrate in this Section 14 shall be deemed void, and in such case the dispute must be litigated in court rather than arbitrated. In no event shall the agreement to mediate be voided.

Opt-Out Right: If you are a consumer (not a business) using the Platform, you may have the right to opt out of the binding arbitration and class action waiver provisions by sending written notice to Caseway within 30 days of first accepting these Terms, stating your name, account information, and intent to opt out of the arbitration provision. However, if you do so, you agree that disputes will be resolved by the courts of British Columbia as set forth below (and you still waive any right to participate in a class action).

Jurisdiction for Courts: Subject to the above arbitration provisions, the parties consent to the exclusive jurisdiction of the provincial and federal courts located in Vancouver, British Columbia for any court proceedings (including for enforcement of an arbitration award or interim judicial relief). You agree not to argue that such courts are an inconvenient forum or lack jurisdiction over you.

The dispute resolution provisions of this Section 14 shall not apply to the extent prohibited by applicable law (for example, if you are a consumer in a jurisdiction that does not permit pre-dispute arbitration agreements for certain disputes). If you are entitled to bring a claim in court notwithstanding the provisions above, then the governing law and jurisdiction clauses still apply.

15. Changes to Terms

Caseway may amend or update these Terms from time to time. If we make material changes, we will endeavor to notify you by email or by posting a prominent notice on our website or within the Platform. Any amendment will become effective 30 days after we provide such notice (or such later date as indicated in the notice). In some cases – for example, to comply with new legal requirements or for changes that do not reduce your rights – amendments may become effective sooner. If you do not agree to a change, you must stop using the Platform and, if applicable, cancel your subscription before the new Terms take effect. Your continued use of the Platform after the effective date of any modified Terms will constitute your acceptance of the amendment.

For minor or non-material updates (such as clarifications or improvements to language that do not affect your rights or obligations), we may not provide advance notice, and the updated Terms will be effective immediately upon posting. The “Effective Date” at the top of this document will indicate when the latest modifications were made.

No amendment or modification of these Terms will apply to any dispute between you and us arising prior to the effective date of the amendment, unless otherwise agreed by the parties.

16. Miscellaneous

  • No Waiver: A failure or delay by either party to enforce any term or exercise any right under this Agreement shall not operate as a waiver of that term or right. Any waiver of any provision of these Terms will be effective only if in writing and signed by the party granting the waiver. A waiver of a breach shall not be a waiver of any other or subsequent breach.
  • Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by an arbitrator or court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, and if it cannot be made enforceable, it shall be severed. In either case, the remaining provisions of this Agreement will remain in full force and effect.
  • Assignment:You may not assign or transfer this Agreement (or any of your rights or obligations hereunder) without Caseway's prior written consent. Any attempted assignment in violation of this provision is null and void. Caseway may assign this Agreement, in whole or in part, to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets related to this Agreement, and you hereby consent to such assignment. Subject to the foregoing, this Agreement will bind and benefit the parties and their respective successors and permitted assigns.
  • Entire Agreement: These Terms (together with any Order forms, addenda, or policies expressly referenced herein) constitute the entire agreement between you and Caseway regarding the Platform and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral, relating to its subject matter. Each party acknowledges that it is not entering into this Agreement on the basis of any representation not expressly contained herein.
  • Relationship of Parties:The relationship between you and Caseway is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, franchise, joint venture, agency, or fiduciary relationship between the parties. Neither party has the authority to bind the other or incur obligations on the other's behalf without prior written consent.
  • Third-Party Beneficiaries: Except as expressly provided (for example, the indemnified parties in Section 12 are intended third-party beneficiaries of the indemnification promises), there are no third-party beneficiaries to this Agreement. This Agreement is for the benefit of the parties and not for any other person or entity.
  • Notices:You agree that Caseway may communicate with you electronically (e.g., by email or via the Platform dashboard) regarding security, privacy, and administrative issues relating to your use of the Platform. Official notices to Caseway (such as legal claims or cancellation notices) must be sent via email to [email protected] – or to such other address as Caseway designates in writing for notice. Notices will be deemed given: (a) if by email, when a confirmation of receipt is obtained (or, if no confirmation, on the next business day after sending, provided no bounce-back or error message was received); (b) if by courier or mail, upon receipt as indicated by the delivery receipt. You are responsible for keeping your account email address current and accurate for notice purposes.
  • Force Majeure: Neither party will be liable for any delay or failure in performance (except for payment obligations) due to causes beyond its reasonable control, such as acts of God, natural disasters, terrorism, riots, war, pandemic, labor disturbances, electrical or telecommunications outages, or governmental action. The affected party shall give prompt notice of the force majeure event to the other and make reasonable efforts to resume performance as soon as possible.
  • Government Use:If you are a Canadian or U.S. government entity or if these Terms otherwise become subject to the Federal Acquisition Regulations (FAR) or equivalent Canadian government procurement rules, the Platform is provided as “commercial off-the-shelf software” and any technical data is provided with restricted rights. The government's rights in the Platform and documentation are limited to those expressly granted in these Terms, under applicable DFARS or FAR provisions or analogous Canadian regulations.
  • Export Compliance: You represent that you are not named on any Canadian or U.S. government list of persons or entities prohibited from receiving exports, and you will not use the Platform in violation of any export or import embargo, sanction, or law. You shall not permit Users to access or use the Service in a U.S.-embargoed country or in violation of any export law, and you will ensure that neither the Platform nor any Output is used or exported in violation of applicable export laws or regulations.

17. Intellectual Property and AI-Generated Output

For the purposes of these Terms, “Caseway” refers to Caseway AI Inc., doing business as Caseway, and its affiliates, officers, directors, employees, contractors, and licensors.

Caseway provides access to artificial intelligence systems that generate responses, summaries, analyses, and other content (“Output”) based on user inputs and publicly available legal materials.

Subject to your compliance with these Terms, Caseway assigns to you all of Caseway's right, title, and interest, if any, in and to the Output generated specifically for you through your use of the Services.

18. Ownership of Your Prompts

To the extent permitted by applicable law, you retain ownership of your prompts, uploaded materials, and other input you provide to the Services (“Input”).

You acknowledge and agree that:

  • Output may be generated based on publicly available court decisions, legislation, regulations, and other third-party materials.
  • Such underlying materials remain subject to their original copyright status and applicable laws.
  • Caseway does not grant ownership of, or exclusive rights in, any underlying public or third-party content reflected in the Output.
  • Output may not be unique and similar or identical content may be generated for other users.

Except as expressly stated above, Caseway retains all rights, title, and interest in and to the Services, including all models, databases, compilations, software, indexing structures, and system architecture used to generate Output.

Nothing in these Terms transfers ownership of Caseway's data infrastructure, datasets, model weights, training methodologies, or proprietary systems.

If you have any questions or concerns about these Terms, please contact us at [email protected]. By using the Platform, you acknowledge that you have read, understood, and agree to these Terms of Service.

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caseway

Purpose-built for organizations that can't afford errors.

Products

CaseySynthium DataHubCaseFormOmniFill

Company

ContactAboutCareerInvestor RelationsIn The Media

Resources

Practice AreasSearch Court CasesPricingSolutionsIntegrationsTestimonialsBlogVideosFAQsVeterans DiscountStudent DiscountCaseForm + MyCase

Legal

Privacy PolicyTerms of Service

Have Questions? Get in Touch

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